Skip to Content

Privacy Policy

Effective Date: 22 September 2025

WheelTide Freedom CLG (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, including bookings for wheelchair-accessible transport.

1. Information We Collect

When you use our services, we may collect the following information:

  • Personal Identification: Full name, phone number, email address.

  • Booking Details: Pickup and drop-off locations, date, time.

  • Accessibility Notes: Information related to mobility requirements (e.g., wheelchair type, assistance needed).

  • Payment Information: If applicable, for fares and invoicing.

  • Technical Data: Cookies, IP addresses, and browsing activity on our website (for analytics and security).

2. How We Use Your Information

We use your data to:

  • Process and confirm bookings.

  • Provide safe and reliable transport services.

  • Communicate with you about your booking or inquiries.

  • Maintain compliance with SPSV licensing and CLG governance.

  • Improve our services and website functionality.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data on the following bases:

  • Performance of a contract (fulfilling your booking).

  • Legal obligations (transport regulations, financial reporting).

  • Legitimate interests (service improvement, safeguarding operations).

  • Consent (for marketing communications, where you opt in).

4. Data Retention

  • Booking data is retained for 7 years in line with financial record-keeping obligations.

  • Contact information may be retained for communication purposes unless you request deletion.

  • Mobility notes are only retained as long as necessary to provide the service.

5. Data Sharing

Your information may be shared with:

  • Licensed drivers providing services on behalf of WheelTide.

  • Service providers supporting our booking and IT systems.

  • Regulatory bodies where required by law (e.g., Revenue, SPSV).

6. Your Rights

Under GDPR, you have the right to:

  • Access your data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Request a copy of your data in portable format.

  • Withdraw consent (for marketing communications).

To exercise these rights, contact us at:

Email: duplessis.hein@gmail.com

Phone: +353 87 361 3691

7. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

8. Cookies

Our website uses cookies to enhance user experience and analyse traffic. You can control cookie preferences via your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us.


 You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland.